Member FAQs

How do I request refills?

1

The fastest way to request a medication refill is through the patient portal. It allows you to specify the pharmacy and to track when the request has been approved. The expected turnaround time is 1 business day. They can also be requested through the refill request phone line, but request approval confirmations cannot be sent and the expected response time is up to 3 business days.

What if

2

Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

What makes you different?

3

We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

How can I contact you?

4

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.